Plemons Kayden

Dallas, TX 76205 · (512) 351-1619 · kayden.plemons@gmail.com

My journey into the world of technology began during my high school summers, where I devoted myself to learning and gaining practical experience. Since then, as a freshman at UNT's esteemed College of Engineering, I have honed my skills in IT management and project implementation, equipping me with a versatile set of abilities to meet the demands of today's fast-paced IT industry. With my expected graduation from an ABET-accredited program in May 2026, I am excited to contribute my knowledge and expertise to an organization's success. As a proactive and dedicated IT professional, I am committed to staying up-to-date with the latest advancements in technology and continuously improving my skills to drive positive outcomes for any team or project I am a part of.

Experience

Mac+ Tier 1 Technical Support

Apple

Key Achievements:

Demonstrated exceptional knowledge of iOS & macOS features, functionalities, and troubleshooting procedures, achieving a consistent 100% customer satisfaction rate.
Successfully resolved over 500 technical issues and inquiries through precise and effective troubleshooting methods over the phone.
Led my team to achieve top call metrics, with my contributions heavily influencing customer satisfaction, average handle time, escalation, and resolution rates.
Ranked in the top 3% of AppleCare Advisors and received the prestigious 2025 AppleCare Excellence Award.

January 2024 - Present

Technology Manager

Typhoon Texas Waterpark

Key Achievements:

Managed and trained a team of technicians in providing technical assistance and support for computer systems, software, and hardware, both in person and remotely, resulting in a 90% reduction in downtime.
Project-managed and executed the installation of new computers, peripherals, wired and wireless networks, and software systems, leading to a 20% increase in operational efficiency and a substantial increase in annual revenue.
Collaborated with sound and lighting companies to plan, organize, and execute live entertainment events, while managing equipment layout and budget.
Engineered high-quality live sound for entertainment events, ensuring optimal audio balance and clarity for performances attended by large audiences.
Acted as a junior system administrator, maintaining, and improving data network systems to ensure seamless operations.

May 2020 - August 2023

A/V Technician

Interactive Entertainment Systems

Key Achievements:

Configured and programmed cutting-edge LED lighting systems to create captivating visual experiences for live events and performances.
Expertly operated audio equipment, ensuring the delivery of high-quality sound and music to enhance the overall atmosphere of live events.

December 2021 - June 2022

Education

University Of North Texas

Bachelor of Arts

Information Technology - Networking & Security Track

GPA: 4.0

August 2022 - May 2026

Hendrickson High School

Engineering Technology Program

GPA: 3.2

August 2018 - May 2022

Skills

Programming Languages & Tools

Workflow

Computer Networking & Troubleshooting
Cybersecurity & Network Security
Technical Support & Customer Service
Cross Functional Teams
Agile Development & Scrum

Interests

Since I was a child, my curiosity about the world has continuously grown. I enjoyed taking apart broken electronics to understand how they worked and experimenting with various applications and operating systems to explore how they could be improved. I also have a strong interest in hands-on activities, particularly in mechanical and engineering fields.

Over time, I became the go-to tech expert in my family, assisting everyone with their technical needs. Outside of tech, I love cooking, spending time with friends and family, following the latest sports news, and staying active.

Awards & Certifications

AppleCare Excellence Award - Apple 2025
Presidents List Award - University Of North Texas 2023, 2024, 2025
HTML For Programmers Certificate - LinkedIn 2025
Node.js Essential Training Certificate - LinkedIn 2025
JavaScript Essential Training Certificate - LinkedIn 2025
Cybersecurity Foundations Certificate - LinkedIn 2024
CompTIA Network+ Certification - CompTIA 2025 (in progress)
CompTIA Security+ Certification - CompTIA 2025 (in progress)